Packaging industry

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Project title SLA/ASP/outsourcing ERP operation
Client SIG Holding AG, Neuhausen
www.sig.biz
Contact Group CIO
Organization 4’700 employees worldwide
Topic /
Objectives 		Coaching/support SLA/ASP project activities
Concept, determination of requirements, preparation of specifications and evaluation of the new outsourcing partner for the ERP operation of several international subsidiaries as well as review and definition of SLA contents
Main task
  • Project support and coaching
  • Coordination & communication (internal contacts and third parties)
  • Consulting, analysis and support for country IT directors
  • Planning & controlling (deadlines, costs)
  • Preparation of SLAs and development of action methodology
Year
Duration 6 months